The Electric Company Generates, transmits, distributes and markets electrical energy.

Homework:

Allow workers of the Electric Company access to real estate or spaces of their property as well as the installation of lines and equipment.

Do not sell or transfer to another person or house the electric power supplied prior to contract.

Avoid risks of accidents due to electrical contact and take responsibility for damages caused by the manipulation of internal electrical installations in the properties of your property.

Immediately request the withdrawal of the electric service when you do not use it in the property, if not, the contracting party and whoever is using it will pay the existing consumption and debts.

Do not manipulate or alter the Electricity Meter or service connection.

Register by the Energy Counter the electricity consumed, if not, will pay the damages or losses paying the stolen electricity up to 1 year retroactively.

Pay the Electric Bill within 10 business days following its delivery by the Company.

Rights:

Satisfaction of the demands of the electric service and compliance with the technical and legal requirements according to the agreed commitments.

Friendly attention, processing and timely response to disagreements and complaints.

Compliance with the opening hours established in the Commercial Offices.

Monthly receipt, 10 business days before the due date, of the Electric Bill.

Information on the rates of current services, the delivery of the payment receipt and the appropriate change at the time of settlement.

Supply of electric service through secure networks that protect life, health and the environment.

Relevant information about the electric service and the measures to win in an energy culture.

Timely and adequate replacement or repair, depending on availability, of equipment damaged due to causes attributable to the Electric Company.

Call Center: Accessed through 18888, provides report reception service due to interruption of the electric service.